Refund Policy
Clear guidelines for requesting refunds on crivolenthos services and educational programs
Eligibility Requirements
At crivolenthos, we understand that circumstances change and sometimes a refund may be necessary. Our refund policy is designed to be fair while protecting the integrity of our budgeting education programs and services.
Time Frame
Refund requests must be submitted within 14 days of your initial purchase or enrollment date. This allows sufficient time to evaluate our services while maintaining program structure.
Course Progress
For educational programs, refunds are available if less than 25% of the course material has been accessed or completed. This ensures fair access to content while protecting program value.
Service Usage
Budgeting tools and platform subscriptions are eligible for refunds within the first 14 days, provided premium features have not been extensively utilized beyond trial purposes.
Please note that certain promotional offers, discounted packages, or free trial upgrades may have different refund terms, which will be clearly stated at the time of purchase.
Refund Process & Timeline
Step 1: Submit Request
Contact our support team at info@crivolenthos.com with your purchase details, account information, and reason for requesting a refund. Include your order number and the date of purchase.
Step 2: Review Process
Our team will review your request within 2-3 business days. We may ask for additional information or clarification regarding your refund request during this period.
Step 3: Decision Notification
You'll receive an email notification within 5 business days informing you whether your refund request has been approved or requires additional review.
Step 4: Processing & Payment
Approved refunds are processed within 7-10 business days. The refund will be credited to your original payment method, though bank processing times may vary.
Important Processing Information
While we process approved refunds within 7-10 business days, the time it takes for the credit to appear in your account depends on your payment method and financial institution. Credit card refunds typically appear within 3-5 business days, while PayPal refunds are usually immediate.
Non-Refundable Items & Exceptions
While we strive to accommodate refund requests when possible, certain items and circumstances are not eligible for refunds:
Digital downloads that have been completed, personalized budgeting consultations that have been delivered, and custom financial planning sessions cannot be refunded once the service has been provided. Additionally, requests submitted after the 14-day window, accounts that have violated our terms of service, or purchases made with promotional credits are typically not eligible for refunds.
If you're experiencing technical difficulties or have concerns about our services, we encourage you to contact our support team first. Many issues can be resolved quickly, and we're committed to ensuring you have a positive experience with crivolenthos's budgeting education platform.
For annual subscriptions, refunds are calculated on a pro-rated basis for unused months, minus any promotional discounts that were applied to the original purchase.
Questions About Refunds?
Call us at +447511967258
Visit us at 503 London Rd, Worcester Park, Sutton SM3 8JR, United Kingdom
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT